Privacy Policy



Last updated: 20/05/2025

At Contrast, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you interact with us — whether through our website, booking platform (including Xplor Mariana Tek), at our venues, or in any other way.

1. Who We Are

Contrast Club Ltd ("we", "us", or "Contrast") is a UK-based wellbeing company offering sauna and cold plunge experiences. We are the data controller for the purposes of this policy.

2. What Information We Collect

We may collect and process the following types of personal information:

  • Contact details (name, email, phone number, address)

  • Booking and attendance data (classes booked, time/date, frequency)

  • Health and fitness information (optional, for safety and experience tailoring)

  • Payment information (via third-party providers such as Xplor Mariana Tek)

  • Communication preferences and interactions (emails, surveys, feedback)

  • Website usage data (IP address, device info, browser type, pages visited)

We may also collect any other information you voluntarily provide to us.

3. How We Use Your Information

We use your data to:

  • Manage bookings and attendance

  • Communicate with you (confirmation emails, updates, promotions)

  • Improve our services and customer experience

  • Tailor content and recommendations

  • Ensure safety and manage risk

  • Comply with legal and regulatory obligations

We may also use anonymised or aggregated data for analytical or commercial purposes.

4. How We Store and Share Your Information

We use secure systems (including Xplor Mariana Tek) to store your data. We may share information with trusted third-party service providers to help operate our business — such as payment processors, email platforms, or analytics tools. These providers only use your data under our instruction.

We will never sell your personal data.

5. Your Rights

You have the right to:

  • Access the data we hold about you

  • Request corrections or updates

  • Withdraw consent for marketing

  • Request deletion of your data (subject to legal obligations)

To exercise these rights, please contact us at support@contrastclub.co.

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve user experience and understand visitor behaviour. You can manage cookie preferences in your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

8. Contact Us

If you have questions about this policy or your data, please email us at:
📧 support@contrastclub.co